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Automatic Enrolment For UK Call Centre Businesses

The automatic enrolment legislation requires UK employers from all sectors, including those in operate call centre businesses, to enrol all their eligible employees into a workplace pension scheme. Find out more below.

Auto Enrolment For Call Centres

Are you aware of new laws that require all UK employers from all sectors, including those who operate call centres where staff turnover is often rather high, to enrol all their eligible employees into a workplace pension scheme by a certain date? Failure to do so could result in a large fine or even worse, imprisonment.

So whether your company specialises in telesales, sells new products to customers, is a health care facilitator booking medical appointments for patients, or handles complaints and provide general customer service, you need to ensure that you are compliant by the 'staging date' set out by the government. If you're employing staff for the first time on or after 1st October 2017, you will need to provide your first member of staff with a workplace pension on the day they start work. This date is known as an employer's 'duties start date'.

Auto enrolment for call centres

Other Key Features Of Smart Pension Include:

Online Management:

Once you are signed up, setting up your workplace pension is a breeze. Employee groups are simple to set up if you wish to reflect employee seniorities in the contributions you make to their pension, or simply let us do the work and we'll ensure that your qualifying employees receive the minimum legal required contribution from your company.

Easy To Make Changes:

Enter your employee details once and we remember it for the next payroll run. Should there be any changes, such as a change of salary for a team supervisor or a new call centre agent joining the team, you can update these details within a few clicks, which is particularly helpful if you operate a call centre business, where employee turnover is generally high.

Instant Direct Debit:

Our direct debit set up is an easy, one step process whereby your bank account is verified and set up in a mere few seconds. It really couldn't be any easier.

Automatic And Compulsory Employee Documentation:

Compulsory documentation for your employees is automatically generated so that's one big thing to check off your list. Documents with your company name and logo included (optional), are sent out prior to the crucial 'staging date' but also after employees are signed up for their pension. We do all the legwork so you don't have to*.

Employee Self Administration:

Employees also have the ability to manage their opt in / opt out status, select their level of their own employee contribution as well as make sure their details are current and up to date, all without you needing to get involved.

For further information and more details about the unique features of Smart Pension and how it could work for your call centre business, you should have a look at the Why Choose Smart Pension? page. Or alternatively, you can book an appointment to speak to one of our experienced team members via our booking form.

More Information

* Please note that you are responsible for meeting your deadlines, not us. We cannot accept any responsibility if you miss your deadline.

The Smart Pension automatic enrolment workplace pension platform is designed specifically for auto enrolment but is tailored to meet your call centre business needs.

Smart Pension is also well suited to the needs of other sectors, particularly those with a higher turnover, such as hospitality businesses, construction businesses, farming businesses, employment/recruitment agencies, retailers, and employers of home helpers/domestic staff such as personal carers, nannies and cleaners.

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