How to get started

How to get in touch with Smart Pension

Use the details on this page to find the correct team to help answer questions about your Smart Pension scheme.

Contact Smart Pension

Need help with your Smart Pension? If you are an employer, employee or adviser you can find the right person to help answer your question here.

Before you get in touch, have a look at our frequently asked questions. This could save you a bit of time if your question has been answered before.

Frequently asked questions

Live chat

You can also get in touch with us during office hours via live chat. Just click the round chat icon on the bottom right of any page and say hello!

Office hours

Our offices are open from 9am to 5pm Monday to Friday (except bank holidays).


If you are an employer and have an existing Smart Pension scheme or are thinking about setting one up, please contact us using the details below.

  • Telephone
  • New & Existing Customers: 0333 666 2323

If you would like to notify us that your company has ceased trading please contact us on the email below.


If you are a consultant, financial adviser, accountant, bookkeeper or payroll provider / bureau, please contact us using the details below.

Current & Former Employees

If your employer has created a Smart Pension for you and you have any questions, please contact us using the details below.


Retirees please contact us regarding your small fund commutation application through the email below.


Beneficiaries making a claim following a members passing, please contact us on the email below.

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